1st purchase a sneakers and they did not send it because was the last pair and was "damaged", they send me just 2 pairs of socks.
2nd purchase another sneakers and the size was "big" and I changed for 1 size smaller, but then once trying the changed I realized the "big" one was my size!! (I am a disable person and one of my feet arent regular. I requested to do the last change once I did the wrong change and they denied, refused saying I already had my opportunity to change it. I offered to pay for the cost of transport and any other amount requested, and nothing, refused.
So, read carefully the refund policies (in which does not really mention that).
Anyways, I still having the sneakers but not gonna used because I can fall.
If anybody want to buy it for half price...